Lead count and response time
Track new leads and how quickly the first real response happened.
Appointments set, confirmed, and shown
Do not stop at appointments set. Confirmation and show rate expose weak follow-up.
Write-ups, manager touches, and closes
These numbers show where the showroom process breaks.
Front gross, back gross, and total gross
Volume without gross can create a different problem.
Units in recon and days in recon
Every delayed car ties up cash and loses market time.
Aged inventory by bucket
Review 30, 45, 60, and 90-day units with clear action attached.
What to do next
Pull the last 30 days of leads, appointments, showroom traffic, sales, gross, aging, and recon data. Review where the biggest drop occurs, assign one owner to each correction, and measure it daily.